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Conflict Resolution Programme

Peace Through Empowerment

Reconciliation Expansion Project

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Frequently Asked Questions (FAQ)

What is Conflict?

Conflict is a natural and unavoidable part of our daily life. Conflict can arise in many different areas and affect our family, employment, community, or societal relationships. We don't always create the conflicts that enter our lives, but we can always choose our response to those conflicts. As it is not easy or advisable to avoid or suppress conflicts, it may be useful to learn to deal with them through resolution techniques. Our responses to conflict help determine its constructive or destructive course. The choice is ours.

  Our Mission

  Services provided

  Conflict Resolution team

  Observations by Past participants

  Some ways you can help

  Frequently Asked Questions
  Important Partnerships

For more information contact:

hyd1_hmiis@sancharnet.in 

What is Conflict Resolution?

The use of Conflict Resolution strategies and techniques requires co-operation and the ability to see things from another person's point of view and also to state clearly our perceptions and needs. It requires people to participate in resolving their own conflicts, to consider their relationships with others involved, to determine the real source of the problem between them, and find mutually agreeable solutions.

What is Mediation?

Mediation is a voluntary process for settling disputes in which an acceptable, impartial third party, who has no authoritative decision-making power, helps the disputing parties reach a mutually satisfactory agreement. Mediation is not a new dispute resolution option. It has been a central strategy of many legal systems since ancient times. It is a process by which parties in dispute are brought together to negotiate their own solution in a non-adversarial, non-coercive way, assisted by a neutral/impartial third party. It goes beyond a quick fix to become an opportunity to strengthen relationships by fostering mutual recognition and gain.

Unlike a court, tribunal or an arbitrator, a mediator cannot impose a legally binding decision on either party. This is at once the greatest strength and the greatest weakness of mediation. A solution that both parties voluntarily agree to is most likely to be implemented by both parties. 

What can I achieve after doing mediation training?

The purpose of the training is to teach the skills typically needed to mediate for others.

Mediation training will provide you opportunity to:

  Gain insight into your own level of communication and conflict management.

  Develop listening skills that will give others the assurance that they are being understood.

  Deal effectively with disputants who have intense emotions.

  Become acquainted with resources available for mediators.

  Develop problem-solving skills helpful in one’s own personal conflicts as well as when working with other individuals in conflict.

What makes mediation successful?  

Telling all sides of a problem by disputing parties, and discussion of the differences. 

Maintaining confidentiality between all parties involved in the mediation.

Objectivity and goal orientation of mediators in assisting the disputing parties in making their own agreements.   

Mediators keep their own judgements from interfering with the process.

Advantages of Mediation

  Understandable: Mediators are trained to set disputants at ease and to explain the process. Since the mediation process is clear and simple, disputants can focus upon the issues and how to reach an agreement.

  Convenient: Mediation sessions are often held in a setting that is familiar and comfortable to the disputants.

  Comfortable: Mediation sessions are often held in settings that are familiar and comfortable to the disputants.

  Timely: Most courts and other formal systems are backlogged for months. 

Mediation can begin quickly the process of addressing the conflict and seeking solutions after the dispute arises.

  Affordable: Legal fees and court costs are often high, even for the simplest cases. Most mediation services are free or low cost.

  Confidentiality and Privacy: Mediators are committed to confidentiality, which means that no part of the discussions will be reported outside the room.

  Healing: Free from the usual rules of evidence that hold in the courtroom and with the skilled guidance of the mediators, disputants can get at the essence of the dispute. Once they have had an opportunity to state their individual cases fully, the disputants are better able to hear each other's points of view. Such open communication in a non-threatening atmosphere can help disputants deal with future conflicts in a more positive ways.

 Empowering: Mediation teaches people that they can make important decisions about their lives